Privacy Policy
Last updated: October 2026
1. Who We Are
The Happy Dog Company (“we”, “us”, “our”) provides dog walking, pet care and related services.
We are the data controller responsible for the personal information you provide to us.
Contact Details
The Happy Dog Company
Email: info@thehappydogcompany.co.uk
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.
2. Personal Information We Collect
Depending on the services you use, we may collect:
Contact Information
Name
Address
Email address
Telephone number
Customer Information
Emergency contact details
Service preferences
Communication records
Pet Information
Pet names
Veterinary details
Medical conditions relevant to care
Behavioural information
Feeding and exercise requirements
Payment Information
Payment records
Invoice information
Transaction references
Website Information
When you visit our website, we may collect:
IP address
Browser type
Device information
Pages visited
Website usage information collected through cookies and analytics technologies
3. Why We Use Your Information
We use your personal information to:
Provide pet care and dog walking services
Manage bookings and appointments
Communicate with you regarding services
Process payments and issue invoices
Maintain customer records
Meet legal and regulatory obligations
Improve our website and services
Respond to enquiries and complaints
4. Our Lawful Bases for Processing
Under UK GDPR, we rely on the following lawful bases:
Contract
Where processing is necessary to provide the services you request.
Examples:
Managing bookings
Contacting you regarding appointments
Providing pet care services
Legal Obligation
Where we must process information to comply with legal requirements.
Examples:
Tax and accounting records
Insurance requirements
Legitimate Interests
Where processing is necessary for the legitimate operation of our business.
Examples:
Customer administration
Service improvement
Business record keeping
Handling complaints and enquiries
Consent
Where we ask for your permission.
Examples:
Marketing communications
Non-essential website cookies
You may withdraw consent at any time.
5. Who We Share Information With
We do not sell personal information.
We may share information where necessary with:
Members of our team involved in delivering services
Software providers used to manage bookings and customer records
Payment processors
Accountants, insurers or professional advisers
Regulatory or law enforcement authorities where required by law
All third-party providers are expected to protect personal information and process it lawfully.
6. How Long We Keep Information
We retain personal information only for as long as necessary.
Typical retention periods may include:
Information Type Retention PeriodCustomer records Up to 7 years after the end of the customer relationship
Financial records 6 years plus current tax year
Enquiry records Up to 2 years
Marketing consent records Until consent is withdrawn
Website analytics According to the settings of the analytics provider
We may retain information longer where required by law or where necessary to establish, exercise or defend legal claims.
7. Website Cookies
Our website uses cookies and similar technologies.
Cookies help us:
Ensure website functionality
Understand how visitors use the website
Improve website performance
Where required by law, we will request your consent before placing non-essential cookies on your device.
You can control cookies through your browser settings.
For more information about the cookies used on this website, please refer to our Cookie Policy.
8. International Transfers
9. Your Data Protection Rights
Under UK GDPR, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Request restriction of processing
Object to processing based on legitimate interests
Receive a copy of your information in a portable format where applicable
Withdraw consent at any time where consent is the lawful basis
Requests can be made using the contact details provided above.
10. Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
While no method of transmission or storage is completely secure, we work to maintain appropriate safeguards.
11. Complaints
If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve your concerns.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
https://ico.org.uk
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Any significant changes will be published on this page together with the revised update date.
